Traditional MSPs keep systems running.
EFROS reduces cyber and operational risk.
A side-by-side comparison for executives deciding whether to stay with a traditional MSP, add a separate MSSP, or consolidate under a single accountable contract.
Most managed service providers run your tickets.
We run your risk.
Traditional MSPs deliver ticket management. EFROS delivers risk operations. The difference shows up in board reporting, insurance renewal questionnaires, and the morning after a real incident.
Reactive support
You submit a ticket. You wait. You escalate.
- INC-841Outlook not syncing on 3 laptopsOPEN
- INC-842Printer offline (3rd floor)WAIT
- INC-843M365 license renewal neededOPEN
- INC-844Wi-Fi slow at warehouseOPEN
- INC-845Ransomware alert from EDR?ESC.
You manage the vendor list. You triage the queue. You explain what's urgent. The MSP fixes what breaks.
Risk operations
We run your risk. You see the dashboard.
EFROS holds the contract calls. One queue, one accountable owner. You see board-level risk every quarter.
Twelve points of difference.
Operational visibility, not marketing slides.
Eight contracts. One accountable team.
Sample arrangement. Real engagements sometimes keep specialized vendors (e.g. an existing EDR license, a separate vCISO retainer) when consolidation would not reduce friction. The goal is fewer escalation paths, not fewer line items.
Alert → Resolution
Alert ingested
T+0EDR · SIEM · email gateway · identity provider · cloud platform telemetry hits the SOC queue.
Triage
T+1 minL1 analyst correlates against threat intel, validates severity, opens incident ticket.
Containment
T+5 minEndpoint isolated, account locked, mailbox quarantined — under documented runbook with rollback.
Client notification
T+15 minDesignated incident contact paged via primary + secondary channel. Severity 1 acknowledged within 30 min.
Investigation
T+1 hrL2 / L3 forensic timeline, root cause, scope. MITRE ATT&CK technique mapping. Evidence preserved with chain-of-custody.
Eradication & recovery
T+4 hrCredentials rotated, malicious artifacts removed, baseline restored. Validation against pre-incident state.
Post-incident review
T+48 hrRoot-cause analysis written, remediation roadmap delivered, runbook updated. Closure with executive summary.
What executives ask first.
Won't EFROS cost more than a traditional MSP?
Per-user pricing is comparable. EFROS bundles capabilities (SOC, EDR, MDR, email security, identity governance, backup, vCISO touch-points) that traditional MSPs sell as separate add-ons or refer to third parties. Total spend across a separate MSP plus MSSP plus vCISO retainer is usually higher than EFROS's all-in price.
Will we lose flexibility by consolidating vendors?
You keep the right to exit. Contracts are 12 months renewable with 60-day exit notice. All documentation and access stays in your tenant. No vendor lock-in on knowledge. We win or lose your business every year, and we operate as if we do.
Our IT team is great. What changes?
Your IT lead spends time on strategy and projects, not Outlook tickets. EFROS absorbs the routine load (patching, backup verification, identity hygiene, vendor escalations) and brings 24×7 SOC plus senior security depth that's hard to staff internally below a certain scale.
What if we already have a SIEM / EDR / MDR / vCISO?
We integrate rather than replace. If you run SentinelOne or CrowdStrike, we don't rip-and-replace with Defender. If you have a vCISO retainer with another firm, we coordinate. Consolidation where it reduces friction. Not consolidation for its own sake.
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